“If a factory is torn down but the rationality which produced it is
left standing, then that rationality will simply produce another
factory. If a revolution destroys a government, but the systematic
patterns of thought that produced that government are left intact,
then those patterns will repeat themselves. . . . There’s so much talk
about the system. And so little understanding.”

— Robert Pirsig

“The lesson of W. Edwards Deming and his peers in the quality movement is that relying on individual motivation and acts of great competence is a singularly unreliable way to produce consistently high levels of system performance. Deming argued that if there are performance problems and quality defects, one needs to understand how those problems arise almost naturally as a consequence of how a system has been designed—and then fix those design flaws. Put simply, attack the problems by fixing the system, not scapegoating the necessarily fallible human beings working in and operating that system.”

– Jeffery Pfeffer

How to Align Your Supply Chain in Four Steps

Organizations are increasingly dependent on each other. Rather than working more or less autonomously, they are increasingly entangled and interdependent, both on a strategic and an organizational level. The reason is that, more and more, offering superior customer value requires close collaboration with others in the supply chain. Whether it is downstream with distributors and…