“We would be better served as communicators and decision-makers if we thought less about whether we are confident in our beliefs and more about how confident we are. Instead of thinking of confidence as all-or-nothing (i.e. I’m confident or I’m not confident), our expression of our confidence would then capture all the shades of grey in between.”

– Annie Duke

“A good decision unfolds through a process of learning, understanding, information processing, assessing and defining the problem and its circumstances. The emphasis must be on process, not on the act or the outcome of making a decision.”

– Milan Zeleny